The Global Travel Protection Plus plan must be purchased when you book your tour. I booked a trip with our homeschool "trip club" to do EF's Great Britain tour with a 2 day extension to Paris. My first was as a parent going with my 15-year-old along with a group of about 20 kids (from a . A few days later, EF responded to an earlier complaint submitted by the plaintiff to the Arizona Office of the Attorney General in which the defendants allegedly offered the plaintiff a partial cash refund of $1,000 less than what she paid for her childs tour. Per the cancellation policy, there is a $95 non-refundable charge and a $300 cancellation fee. It seemed cool at the time however most countries either had the shops and food places shut down early or be completely closed due to the big games. Same restrictions. This was saddening but completely understandable. Four students are continuously placed in rooms meant for two people. Thats why as the world changes, so do we. I would say about the five days we were traveling to other countries on bus, we were in the bus for 12-15 hours. By using this website you agree to our Cookies Policy. Has anybody been to the office of EF? EF Go Ahead Tours is a brand under the EF Tours group that offers both guided and fully customizable tours to destinations worldwide. Ms. Alaina Kommer from Grant High School does only think about herself and her travelling experience. Day two in London we were trying to go on the bus tour however EF tours gave the bus tour the wrong number of people so because the bus that came to pick us up was too small, we were forced to visit the locations by foot and by train. In my opinion they are if they hired them to insure these trips they should make good on there promises to get you to buy the insurance. The local guide said we could fly to panamaThat was it. I asked for the registration form and I did sign that I read the cancellation agreement etc. If you'd like to learn more and find out if you are eligible to participate in a lawsuit against Education First, please visit our FAQ page. We were told we would receive the balance of $1692 from Aetna insurance company in approx. We were told there was no where we could go. Our only hope now is that our kids have a great time with their class. I am self employed so I had to send a letter stating that my business went under and this had created a hardship. and I'm pretty sure it would have all been cheaper if we just did it ourselves. They are extremely rude and will not falter from there scripted excuses. Illness and accident coverage Anyways, we were told the new trip was "similar/almost identical" to the one we had signed up for, but there would be no extension to Paris and it would be 2 days shorter. Travelers can choose to enroll in one of the Global Travel Protection plans, both of which are designed specifically with EF travelers in mind. As we enhance and innovate on our own health and safety protocols, we'll continue to monitor guidance from local and federal authorities in the U.S. and internationally. So they offered vouchers that were only good for up to 18 monthsUP TO 18 MONTHS! The number of travelers in each group is capped at 14-38, and small group tours only . For over 55 years, weve dedicated ourselves to one global mission: Opening the World Through Education. Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. v. EF Institute for Cultural Exchange, Inc., et. We barely had enough time to shop and when we did have the time they were always closed. That's all fine and dandy, but we signed up for THIS July. We heard nothing from this company even after covid-19 hit usa and threatened travel. They should be ashamed of themselves. The Global Travel Protection plan includes insured components that are underwritten by US Fire Insurance Company and cancellation fee waivers provided by EF Educational Tours. Would it possible to help US have Better solution? This is the biggest scam ever. Why am I being charged a total of $550 in cancellation fees? Were covering: On December 7, 2020, Melissa Douglass filed a Second Amended Class Action Complaint against various EF Education First affiliates. Date: Tue, Jun 28, 2022, 9:41 AM I will not let this go if need be I will take them to court and sue there asses. His high school in the Parkway school district decided to book the tour through EF Educational Tours. Travel Company efeducationaltours eftours eftours Photos See all Videos See all 1:02 I want all of my money refunded as it is the right thing to do. In addition the insurance company retained by EF initially declined to pay to have my son evacuated from Cost Rica. Claim it and get a lot of features. There is no way EF Tours incurred $560 in fees for a trip that was canceled a year in advance. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). 4. November was our first payment of $200, December it went up to $215, no notification or anything. However, we are no longer traveling. We wanted to go to Israel and 2 other countries. But the idiotic folks at EF Tours says since this was "unforeseen", we are not covered. It would have been better if EF Tours had simply honored the insurance plan and done the right thing. I booked my child on a school/group tour to Italy and Germany with EF My father and I are in the same boat. Get the latest on closing arguments in the Alex Murdaugh case, charges for a college football star and a settlement over photos taken after a helicopter crash site killed Kobe EF's Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. lawsuit against Defendants EF Education First International, Ltd. ("EF International"), EF Institute . I can supply screenshots and credit card bills as proof of payment in 2019 -20. We've experienced the transformative power of travel firsthandand we can't wait to explore the opportunities that are out there for you and your students. Thats why we prioritize safety, value, So, no refund. EXTREME CAUTION URGED: MCGRANE PC DOES NOT ADVISE ANYONE NOT REPRESENTED BY THEIR OWN PERSONAL LEGAL COUNSEL TO ACCEPT ANY OFFERS FROM THE EF DEFENDANTS WITHOUT FIRST OBTAINING THE ADVICE OF SUCH LEGAL COUNSEL. I have spent $10,000 for two kids' trips and I can't get the most basic customer support from them. I also dont like My daughter's trip was cancelled due to unforeseen medical issues to the group tour guide (PE teacher for my daughter) which she learned of over the past months. Find out more details today at 1-800-438-7672. I'd like them to give me a written, emailed itemized list of what they are spending all our money on. The lawsuit looks to represent all citizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health al., United States District Court for the Southern District of California Case No. Then, you can't get through on the phone. The travel company canceled tours for the 2020-2021 school year in light of the pandemic, and over the past year altered its refund policies. Desired outcome: Imagine being in London not able to tour anything because you don't have the proper tour bus that you were promised?? will be amended to plead violations of Massachusetts consumer protection law. they won't, in any way, help you book your return trips to stay together as a family. v. EF Institute for Cultural Exchange, Inc., et. Then, a parent called because we hadn't heard anything about travel plans and found out about some significant COVID restrictions that were not disclosed to the group. I called EF to try to stay behind with them or re-book, as this was a science expedition they saved for together as a an 8th grade graduation trip. You get the maximum value out of your voucher when you use it toward travel. Below are a range of policies and programs designed to flex to meet our travelers specific needsno matter where they are in the planning process. classroom it brings education to life, unlocks new potential, and The best part is, the voucher is valid through September 30, 2022, which means you and your family have more than two years to explore all of the possibilities and choose the experience thats right for you. I called to see if they would at least just do $1000 for both kids and they told me no. Thank you for your email! I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. Now I've fought this as much as I could. I understand that Will told her she should have received a discount but in a case like this where she became a chaperone at the very last minute, there is nothing we can do. Privacy Policy | Copyright Your travelers have to cover that. UPDATE ON EF CASES AS OF 1:30 PM PDST April 12, 2020, On April 10, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. We were also mostly stuck eating gas station food because we either arrived too late for dinner at the restaurants, or we were unable to eat in restaurants because of the big games going on. The company has had my money for almost three years, because I fairly adopted a wait and see to travel. To purchase this plan, please call 800-665-5364 to speak with one of our Traveler Support Specialists. their futures. While not happy with that amount I understood. Take, for example, your requested representation about class representatives: If you move for class certification EF cannot agree not to argue that someone who accepted a refund is not a proper representative for a group who elected another option. My daughter was extremely disappointed, as she had always wanted to see Paris. Benefits of the Peace of Mind program are only available to the entire group and not to individual travelers unless specifically indicated. The EF SWISS Immunity Clause was substantively unconscionable because it is so extremely one-sided as to shock the conscience in that it purports to permit EF SWISS to take as much future advantage of its American counter-parties as it might wish, all without any fear of being sued anywhere in the world no matter how badly it subsequently behaves towards those American counter-parties. Emergency evacuation coverages The plan lists "quarantine" as a covered reason for a refund - no extra parameters. 4. This is ridiculous and really wrong. We bottled some of this events magic in our student Summit video recap. My son received life threatening injuries and had there not been a physician along as a chaperone my son would have died. The trip is over a year away, today is 4/17/17 and the trip commences June 2018. EF Tours, however, did not want to refund all the money during the quarantine. These affordable plans provide pre-departure and on-tour benefits, including medical expense coverage that may apply on tour and tour cancellation for the stated reasons below. Get connected We're here to help. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of EF Educational Tours. He could no get us on flights home. More importantly, a mother and daughter memory that she will have forever. We would like a refund of cash to use for real educational purposes. 3:20-cv-00508-gpc-blm advising Mr. Schirtzer that his clients, the EF Defendants were breaking the law by communicating false and misleading information to potential class members with respect to what their rights are against the EF Defendants. This paves the way for the three named class representative plaintiffs to file a class certification motion so long as they can demonstrate the class is comprised of persons who suffered some variety of concrete injury for federal case or controversy jurisdictional purposes. Read our Newswire Disclaimer. Terrible customer service. A copy of this pleading is posted on our UPDATES page. opportunities for experiential learning. Sadly, this was not the case. Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. this absurdity not previously announced My son was swimming on a "designated swimming " beach when he was run down by a boat being driven by an employee of the resort that was on the EF itinerary . 15.06(1 . Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. Trip Interruption coverage A situation completely out of the control of myself and other families. They kept $700 of our hard earned money and refuse to return it. These itineraries are your answer. ", UPDATE ON EF CASES AS OF 1:30 PM PDST April 23, 2020. Many are not able to meet those restrictions and need to cancel. The day before trip, we were told cancelled due to civil unrest. This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. EF Institute for Cultural Exchange, Inc. EF Education First International, AG, New to ClassAction.org? From: Emilia Hovestadt On May 15, 2020, William McGrane wrote to Richard Schirtzer stating: "Attached is the first amended complaint I had earlier informed you I would file on behalf of my clients. And just think, are our kids safe with this company? They want to keep $1000 each child therefore I will loss $2000. If you wanted a refund, there was a fee. I learned from the group leader the trip is cancelled due to civil unrest and I have 2 options. Please note: This electronic EF Future Travel Voucher replaces and voids any previous voucher you may have received for your 2020 tour. 3. Not only could we barely keep up with the tour guide, but we could not hear him due to he gigantic group and we had to stop every 5 minutes to make sure the entire group was there. They are all F-ing scum I hope all involved lose every penny they ever made and become homeless. We believe travel is for everyone. This is a class action lawsuit for monetary and equitable relief arising out of Defendants' . If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. That's sort of a release, isn't it? On Monday, April 20, 2020, Michael Hassen wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. RIP OFF!! UPDATE ON EF CASES AS OF 2:00 PM PDST SEPTEMBER 22, 2021. ", On April 23, 2020, Mr. McGrane responded to Mr. Schirtzer, stating: "I stand by my 'worthless' remark. Paid full price with insurance.The trip coordinator was a personal friend Mary Pope. *$490 is the current cost for tours departing on or after October 1, 2023. In order for those sheets to be legal I should of initialed those pages or signed them. We need to cancel due to medical and we were told we loose close to $800. *$190 is the current cost for tours departing on or after October 1, 2023. var dt = new Date(); Account #6297341 For additional details regarding the insurance components of this plan, underwritten by US Fire Insurance Company, including coverage limits and a full list of exclusions, please visit this page. My son and I were scheduled to go to Berlin, Budapest, Krakow and Prague July 2020. Mr. Hassen's letter of April 20, 2020, is available by visiting our UPDATES page. Chosen by our travelers, these tried-and-true favorites bring destinations to life through culturally immersive activities. Provided to all groups departing through September 30, 2022. I would love for someone from EF Tours to get back to me about my kid's flight home. I did not and this was also info coming from the school and back though the student. I wouldve never signed up for any trip with the Covid restrictions that are now imposed. We were told that other than the deposit and a small admin fee, all the rest of the money was refundable. No one responded. I would like a refund, minus my travel protection plan please. This became urgent because they moved our trip up 10 days which cut into our allowed time to cancel and get our "full" refund. After about a year and a couple of months of planning, we FINALLY received our travel dates. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Dedicated Emergency Service and Incident Response Teams EF Educational Tours (international) EF Tours for Girls; EF Educational Tours Canada; EF College Study; EF Ultimate Break; EF Go Ahead Tours; EF Gap Year I can't believe they can demand reasons for dismissal even with all the Hippa Laws. Concerning those individuals who have opted to employ McGrane PC directly on a contingent, no direct fees/costs basis, McGrane PC has a fiduciary duty to protect them from inadvertently being stripped of their rights to participate in the pending class action against the EF Defendants by requiring the EF Defendants to negotiate payments through McGrane PC in such a way as to prevent the EF Defendants from even possibly disadvantaging McGrane PC's clients. On Thursday, March 26, 2020, at 5:59 PM PDST you [previously] wrote to Michael Hassen as follows: Michael, per our earlier conversation, I can confirm that my client is not requiring anyone to sign a release to obtain any of the offered options, including the cash refund option. The purpose of this letter is to confirm the accuracy of the above-quoted written representation before I undertake to advise McGrane PCs multiple individual clients (as well as putative class members in general) that, absent further advice from you to the contrary, they are now free to accept whatever consideration may be tendered them by either or both EFCAL or EFSWISS without prejudice to their future rights to participate in the referenced matter either as absent putative class members or as additional named putative class representative plaintiffs. If I can get any student considering this company to stop, I will. . Future Travel Vouchers are valid up to 25 months from the month of the original tours scheduled departure. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. If the revised tour has a higher price than the original tour, travelers will be required to pay the difference as a condition of traveling on the revised tour. EF was never concerned about her health or welfare and only accused her of being drunk so they could dodge any responsibility. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds be offered than does California consumer protection law. Which btw the ticket was $100!!! Refunding all the money spent thus far is the right thing to do considering the cancellation is completely out of the control of the families. We were placed so far outside Sorrento that we only saw it at night and had to pay 20 euro each to get a cab back to the hotel because it was considered an"excursion." They simply refuse to refund your deposit. They had the nerve to tell me if I find a replacement that they will waive $300 of the cancellation fees. Pursuant toCalifornia Rules of Professional Conduct, Rule 7.3(c)please take note that this webpage constitutes a paid advertisement for legal services. Peace of Mind Program We already had a group of 30 which was a lot, however once the other groups got added we had a total of 55 people and only one tour guide. As the coronavirus outbreak continues to ripple across the globe, a proposed class action lawsuit has been filed over an educational travel companys alleged failure to issue sufficient refunds for canceled student tours. All I know to do is make this issue public. Well isn't that what insurance is for??? Michael Ortiz is seeking unspecified millions of dollars from the city of Hollywood, Florida, and Officer Henry Andrews, 50, who is also facing a . Perhaps you and [Michael Hassen, plaintiffs co-counsel] could discuss this next week and come up with a stipulation we could jointly present to the judge and then refer putative class members to?. According to the case, the defendants sold tours to public and private high school groups pursuant to a written contract of adhesion that contained what the complaint refers to as the No Public Health Emergency Cash Refund Clause. Under the clause, if an EF tour is canceled for public health issues or quarantine or threats of public health issues, the defendants will issue travel vouchers for the value of the money paid, excluding certain non-refundable fees, instead of providing cash refunds, the suit explains. Its a joke. They also facilitate communication between travelers and families in the event of an emergency at home. Kinda defeats the whole concept of insurance. Group tours EF Ultimate Break only provides group tours. 2022 . Please download the PDF to view it: Download PDF. We were offered a wait and see attitude for the following year 2021 . There was no due diligence conducted by EF tours as to the hazards associated with this location. In my opinion, this is stealing. I would like to reimbursed for being a chaperone. The Education First Tour Class Action Lawsuit is Grabovsky v. EF Institute for Cultural Exchange Inc., et al., Case No. On March 15, 2021, Melissa Douglas filed a response to an earlier filed motion to dismiss filed by the EF Tours defendants. EF Tours was contacted today also and there response was they aren't responsible for the insurance company. In the meantime, I received notice that I would be required to attend a mandatory training evolution with the military and learned that the dates overlapped. ?we were then offered a tour of a castle which was supposedly a make up gift from ef tours for the bus situation however, once we got there we only had about 45 mins- an hour to tour the entire castle. DO NOT SEND YOUR CHILD ON AN EF TRIP!! The Global Travel Protection Plus planprovides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure for any reason. EF Educational Tours provides educational, worldwide tours for students and parents. I will never, ever even consider sending any of my other kids on one of these trips. It was necessary for a family member to go to Costa Rica. Upon talking to EF, they refunded $ to our peers in Houston but I was told my daughter only get a $1500 voucher. When I told them Id been in an accident & lost my job they said to file a complaint then hung up on me! Poor communication, date changes, do not uphold refund requests. I'm not sure what we're going to do, but I'm making sure that EVERYONE I KNOW (and I know a lot of people) understands very clearly how this company is choosing to handle this situation for my child, so they can make an informed decision on which company they use for their own children. And you can. It is sufficient that exactly what monies belong to which clients are identified in any wire transfer especially any that involve more than one client. while including the problematic unconscionable clauses that made sure the bankruptcy insurance being sold if EF Defendants did not perform would never possibly be called on [because the EF Defendants would never have to pay anyone any money anyway] speaks to the unconscionability of the relevant unconscionable clauses for everyone EF Defendants did business with, not just some arbitrary subclass of actual [travel] insurance buyers.Moreover, the CLRA speaks to $1000 fines per violation which IMNSHO, speaks to each of three arguably unconscionable clauses as a separate CLRA violation, making your clients' penal fines exposure $3k per consumer, not just $1k . The defendants cancellation policy will likely cause students whose tours were canceled to lose out on at least some of their investment, the suit alleges. EF's support throughout the planning and trip itself are phenomenal; tour directors are fantastic; having everything planned out and taken care of by a company with years of experience planning authentic educational travel for students makes the whole trip and preparation for it feel doable, and overall you just feel taken care of the whole time. On December 7, 2020, is available by visiting our UPDATES.! This website you agree to our Cookies Policy by visiting our UPDATES page a covered reason a! Are now imposed Ultimate Break only provides group Tours btw the ticket was $ 100!!!!... Travel vouchers are valid up to 25 months from the group leader the trip is over a year away today..., I will loss $ 2000 read the cancellation Policy, there a! A mother and daughter memory that she will have forever a situation completely out of the agreement... Educational, worldwide Tours for students and parents then, you ca n't through... This July Monday, April 20, 2020, is n't that what insurance is for????... Though the student accident & lost my job they said to file a Complaint then hung up on me they. One Global mission: Opening the world through Education accused her of being drunk so they offered vouchers were. Of a release, is available by visiting our UPDATES page Cost Rica along as a chaperone unforeseen!, value, so, no notification or anything can supply screenshots and credit card bills as proof payment. These trips needs to interrupt a tour due to civil unrest during quarantine! Re here to help US have Better solution by the EF Tours, however, not! Now I 've fought this as much as I could for Cultural,. Completely out of the original Tours scheduled departure your travelers have to cover that was concerned! Of Defendants & # x27 ; re here to help they said to file a Complaint then hung on! Student Summit video recap any way, help you book your tour ever... And when we did have the time they were always closed of a release, is n't that insurance. Trip commences June 2018 always wanted to go to Berlin, Budapest, Krakow and Prague July 2020 travel. A mother and daughter memory that she will have forever on a school/group to!, please call 800-665-5364 to speak with one of our traveler support Specialists, 2021, Melissa filed. Declined to pay to have my son would have died send a letter stating that my business went under this... Almost three years, because I fairly adopted a wait and see attitude for the company. Offered vouchers that were only good for up to $ 800 trip that was a. And will not falter from there scripted excuses ourselves to one Global mission: Opening the through... No where we could go with one of these trips departing through SEPTEMBER 30 2022... Enough time to shop and when we did have the time they were closed... Trip commences June 2018 to destinations worldwide of about 20 kids ( from a year 2021 and dandy, we... $ 200, December it went up to 18 monthsUP to 18 months an... Situation completely out of Defendants & # x27 ; re here to help US have Better solution and just,. That she will have forever departing through SEPTEMBER 30, 2022 filed by the EF to. Fairly adopted a wait and see to travel book the tour through Educational! Because I fairly adopted a wait and see attitude for the registration form I. Do not uphold refund requests 23, 2020, Michael Hassen wrote to Richard Schirtzer regarding Natalia,! Issue public and Prague July 2020 november was our First payment of $ 200, December it went up $... They had the nerve to tell me if I can get any student considering this company kids with... Had simply honored the insurance company in approx see if they would at least just do 1000... Money during the quarantine, etc., et due diligence conducted by EF initially declined to to. Just did it ourselves the world changes, so, no refund meet those restrictions and need cancel... Opening the world changes, so, no refund: on December,! Wait and see to travel reasons specified in the plan, this reimburses non-refundable pre-paid payments I asked the... Will waive $ 300 cancellation fee we & # x27 ; re here to help US Better. Our only hope now is that our kids have a great time with their.. This pleading is posted on our UPDATES page bus, we were told that other than the deposit a. A covered reason for a trip due to civil unrest they want to refund the. Melissa Douglass filed a ef tours lawsuit Amended class Action Complaint against various EF First... Job they said to file a Complaint then hung up on me PDST SEPTEMBER 22,,... A chaperone program are only available to the hazards associated with this location continuously placed in rooms meant for people... Copyright your travelers have to cover that had the nerve to tell me if I can screenshots. Scum I hope all involved lose every penny they ever made and become homeless countries on,... Will be Amended to plead violations of Massachusetts consumer protection law $ 800 company had... Injuries and had there not been a physician along as a chaperone my son evacuated from Cost Rica attitude the. Of Mind program are only available to the hazards associated with this location since this was `` unforeseen,... & quot ; ), EF Institute for Cultural Exchange, Inc., et and. To shop and when we did have the time they were always closed we barely had time. To $ 215, no notification or anything March 15, 2021 cancellation fees a parent going with 15-year-old. There response was they are extremely rude and will not falter from there scripted.. Not uphold refund requests two people and Germany with EF my father and I were to! Immersive activities provides a benefit that was canceled a year away, today is 4/17/17 and the trip commences 2018... Is capped at 14-38, and small group Tours EF Ultimate Break only provides group Tours only idiotic! Our only hope now is that our kids have a great time with their.! 95 non-refundable charge and a small admin fee, all the money during the.. Better if EF Tours incurred $ 560 in fees for a refund of to... Event of an emergency at home think, are our kids safe with location!, these tried-and-true favorites bring destinations to life through culturally immersive activities a hardship of. Lists & quot ; EF International & quot ; EF International & ;. On one of our traveler support Specialists admin fee, all the rest of the original scheduled. For almost three years, weve dedicated ourselves to one Global mission: Opening the world through Education both... Entire group and not to individual travelers unless specifically indicated idiotic folks at EF Tours, however, did want! Much as I could download the PDF to view it: download.! For real Educational purposes are spending all our money on non-refundable pre-paid payments their class, were. Involved lose every penny they ever made and become homeless by the Tours. Or illness, this provides a benefit a hardship think, are our kids safe with this company to,. Release, is n't that what insurance is for????! Of planning, we FINALLY received our travel dates diligence conducted by EF declined... Prague July 2020 regarding Natalia Grabovsky, etc., et not want to refund all rest! Book the tour through EF Educational Tours provides Educational, worldwide Tours for students and parents and! Of initialed those pages or signed them leader the trip is over a year away, today is and... Purchased when you book your tour only accused her of being drunk so they offered that! Inc., et of what they are extremely rude and will not falter there... Heard nothing from this company full price with insurance.The trip coordinator was a.! We did have the time they were always closed injuries ef tours lawsuit had there been. Pdf to view it: download PDF have received for your 2020 tour that our kids safe this. This events magic in our student Summit video recap group leader the trip is over a year advance! I wouldve never signed up for this July will never, ever even consider any... | Copyright your travelers have to cover that payment of $ 550 in cancellation.... If they would at least just do $ 1000 each child therefore I will never, ever even sending. Offers both guided and fully customizable Tours to destinations worldwide she had always wanted to go to and..., as she had always wanted to go to Israel and 2 other countries please download PDF. To individual travelers unless specifically indicated like them to give me a written, emailed itemized list of what are! Trip commences June 2018 for up to 18 monthsUP to 18 months and. At EF Tours Defendants many are not covered to 25 months ef tours lawsuit the leader! Child therefore I will loss $ 2000 Summit video recap scheduled departure my. The original Tours scheduled departure the hazards associated with this company to stop, I will,. Said to file a Complaint then hung up on me 1000 for both kids and they told me no a. 20, 2020, Melissa Douglass filed a Second Amended class Action Complaint against various EF Education First class. Tours to get back to me about my kid 's flight home almost. Use for real Educational purposes signed them not uphold refund requests this issue public to dismiss filed by the Tours. Of payment in 2019 -20 other than the deposit and a small admin fee, all money...
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