2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. FAQ. It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. They did a beautiful job to my floor I was very impressed with the job they done I would recommend them to anyone great job guys. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. Seriously all leads are fake. It was easy to locate pros for the task I had and also easy to communicate with said pros. Every year I try sending a few quotes, and then stop after a few hundred wasted dollars. Better Business Bureau (BBB) has dealt with 272complaints against Thumbtack, all of which have been resolved. 666,918 people follow this. i haven't had a thumbtack post for weeks. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. However, any changes in Thumbtacks model are unlikely to benefit service providers overall. Its easy to compare credible, local businesses and its completely free to use. Again, I messaged all, followed up with texts and a phone call, no response, even to say "I've found someone else". The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. And you don't have to pay for any future jobs you do for the same customers and their referrals. Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Service providersare charged in credits for each quote submission. They provide fake contractors who rob and steal and destroy properties. Team Clark ranks the best cell phone plans and deals! They are a business that is straightforward and you don't feel like you are be scammed or ripped off constantly like you do with Thumbtack and the best part is, you don't pay them, they pay you. Thumbtack introduced me some contractors to do the exterior painting on my house. I created an account on Thumbtack and asked for a few quotes for a kitchen painting project just to see how the process would go. If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. Who could I be associated with if I don't know anyone here in this country. It appears that the Thumbtack model is working for some people. The red headed owner Marco is failure!! They're open to changes in your lead to fee ratio if you communicate. why am i still getting marketing emails almost every day? No help from them if you have an account issue. Thumbtack is a technology leader building the modern home management platform. Thumbtack is full of scams and corrupts. The problem, at least to me was a lack of communication from Steve. That's the first question you should ask before signing up for Thumbtack. If you have questions about a specific quote, we'd be happy to take a look at this for you. We help people care for their home from top to bottom and empower small businesses nationwide to grow. Some contacts are legit and others not so sure about. As a pro. Or you can click Sign up to create a free account. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. If you use them you will 100% regret it just read the reviews I contacted the construction contractors board (CCB). I waited for four weeks till I cancelled the order and asked for a refund. Because with GroupOn, they don't get paid unless you get paid. See their reviews & get quotes today. I don't even understand how this company is still open. To learn more about the Thumbtack Guarantee. Evidently there are many dissatisfied customers. Thumbtack - fake and fraud. Hi David, thanks for your feedback. I'm starting to think they are not real people and it's just some bots clicking on my links, which leads nowhere. Here's the crux of the issue; the leads are very low quality. Gain trust and grow your business with customer reviews. I don't think she understood how much time and money I spent to do her a favor. Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. Not all reviews are verified since they can be posted from sources outside of Thumbtack. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The companys investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. I never get qualified leads for my dance studio or me marketing company. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. Sometimes I would get the wrong leads, when I brought it to their attention. However, Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic. Just collect our money without any answers? I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. Enjoy reading our tips and recommendations. You can send a pre-typed quick reply or pick up a conversation where you left off. AVOID THEM. No one could explain why they did so. I had hit and miss luck with them. Phone number for support does not work only gives press one option for text messages see screenshot. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. See all. It processes about $1 billion every year and the company's estimated yearly revenue is between $150-200 million. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. Thumbtack disappeared after charging $300. For direct support, please reach out to our team through any of our social media platforms (Facebook, Twitter, Instagram, etc. They will steal your money. Back then they were the best thing since the old saying "Sliced Bread". Hey everyone! Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not. That's the first question you should ask before signing up for Thumbtack. We value you as Top Pro, David, that really shows how great your service is. Do Not use if you are a small business owner. Although there are many negative reviews from service providers there are also some positive ones. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. Thumbtack is one of the best sites to meet new customers and grow your business. To get to this page, just copy and paste this link into your web browser's URL. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. After youve hired a professional, you have additional protection with Thumbtacks money-back and property damage protection guarantees. The community at Thumbtack is very supportive of each other. DO NOT USE, YOU WILL REGRET EVERYTHING!!! I never get qualified leads! You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. Thank you, you have successfully subscribed to our newsletter! | What You Need to Know about Thumbtack.com Complaints. Stay away, unless you are a handyman or clean houses. Now I'm the one who doesn't want to go back. Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. Which I didn't. Second, you have to pay for every person that contacts you whether they select you for a your services or not. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. I assumed it would be like the other companies I deal with (third mistake)- when They responded to my BBB review - they said call this number- if you call - you can use my info- it sends you directly to a text chat bot - which will send you the article - No work exchanged hands- but my money did. Out of the number of direct leads that come to me 1 in 10 are legit. I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. thank you, Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. I am mad at myself for trusting this scam. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. Assuming there is no Thumbtack scam, there is still the question of Does Thumbtack really work? Judging by Thumbtack reviews, it appears that some service providers have been very successful with the platform. Thumbtack doesn't really seem to do much about complaints, either. Thumbtack IS AN ABSOLUTE SCAM. I was very excited to immediately start getting leads for my new business. I'm trying to understand your business structure. Do not use this to expand your business if you are a small business owner. Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. I am waiting for 23 minutes, no one answering no one picking up my call That is all I want. But I refuse to log in ever again. I really wanted to like the service. I wasn't really paying attention, because I hadn't logged on for almost a year. When I visited Thumbtack, I typed in my ZIP code and what kind of service I was looking for. What Is Thumbtack Doing to Alleviate Issues? In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. I am a pro on thumbtack How do I know I can trust these reviews about Thumbtack? Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. It allows individuals to take a break from their taxing 9-5 jobs and boost their income. a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. Customer Reviews: Does Thumbtack Really Work? I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." Projects range from electrical and wiring repair to simple handyman repairs. Not only was repairman unqualified, he was also dishonest. Be Wary! Please share details with us by emailing [email protected]. One of the major reasons service providers are unhappy is because of the pay-per-quote model. If youre thinking about hiring a professional to help, Thumbtack is a free online resource that Ive found to be worth checking out. They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. Thumbtack is a good option if youre looking for a professional contractor and want to compare services. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. I unsubscribed and deactivated my account. Some projects are just too big to tackle on your own. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. S. G has an amazing point, and Thumbtack is a great introduction site. And anyone giving them a five star review works for them or is literally made up. Unsubscribe easily. Today, people use Thumbtack to manage their homes. Professionals must carry up-to-date licensing, and Thumbtack runs criminal background checks and sex offender status checks. Contractor pricing varies based on the service and your location. Super disappointing. It's like they have no concept of the fact that we pros have to pay whenever they respond to our quotes - which is a big rip off. THEN thumbtack increases there rates and and started charging me for jobs THOUSANDS of miles from my area. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. Service providers sign up with Thumbtack for free but pay to communicate with customers. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. International Association of Better Business Bureaus. By bringing the home services industry online. Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. Click to view AdvisoryHQ's advertiser disclosures. I promise you! After months of communication they refuse to remove them. I wanted to dispute the rejection, and they're making go around in circles. No space to leave feedback. Who we serve Customers Over 70 million projects have been started on Thumbtack. We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. Scam website charged me 200$ for nothing, if you want to be ripped off get deal with this scam marketplace, If I could rate Zero I would Beware! They provide many fake leads and do not refund your money as stated on their website. But now the cost of credits, or leads, does differ quite a bit. Thumbtack does nothing to help the situations at all. Common complaints are the cost per lead and lack of conversions. no offense, but this makes no kind of sense. Youll find businesses and professionals specializing in. Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. There is a $49 annual fee at the time of publishing for a Thumbtack Plus account, which includes extra benefits, such as a higher money-back guarantee and a 20% discount off on-demand bookings. Many of them are extremely happy with the service they have been provided, often giving five star ratings and providing reviews of Thumbtack stating that they would rehire their contractor. out of them! This is a not a reputable online business. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. Thumbtack helps you compare options, read reviews and see pricing. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. I currently have a homeadvisor pro subscription but want to broaden my inquiries, particularly as homeadvisor is only really facilitating one side of the business and their referral fees - even when you don't even get chance to quote or decline the quote are really rather high at times. Also de-activating the account is a nightmare. (Services, Alternatives, & Review). Thumbtack - Customer service. Log in to Thumbtack and go to your inbox to view new and old messages. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. Who rob and steal and destroy properties send a pre-typed quick reply pick! And empower small businesses nationwide to grow by emailing support @ Thumbtack.com, we 'd be to! 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